Call Us: +39.327.538.7148 Glenn@theredbicycle.org
Contact Details and FAQ

Customer Support

Booking
Account
Assistance
Frequently Asked Questions
Booking Confirmation & Communication
  • Upon submission of your booking request, you will receive a confirmation email immediately.
  • The confirmation email will contain all relevant details as to where, when etc. 
  • The confirmation email also contains details on payment status and instructions on how to proceed with online payment if you chose to book via email (Only available to registered members. ie not guest bookings)
  • If there is any need to contact you regarding your booking, we will do so via email &/or telephone.
Account Creation and Use
  • By creating an account, you agree to our Privacy Statement and Terms & Conditions.
  • We will not use personal information for any other reason than to contact you with regards to your bike tour and will not pass on any information to third parties.
  • You can use your account to view your booking, make any changes necessary, cancel and request refunds, make payments and download receipts/invoices.
  • Creating an account is useful for being able to keep track of your booking whilst you travel and view it online.
Before & After Booking
  • If you are thinking about booking a tour and need to asnwer a few questions, feel free to contact us.
  • We endeavor to respond to emails within one working day and are available 24 hours/day
  • To contact us with regards to an already made booking, please click here to open a chat via Whatsapp.
  • Otherwise please email us at Reservation@RideRoma.It

What if I cant attend? If you are unable to attend, let us know atleast 12 hours before the tour is due to start and we will issue a full refund or reschedule your tour if possibile

If I can’t continue? You will not be expected to continue. If it happens that during the tour you start to feel sick or are unable to continue, a company employee will accompany you back to the start or other location.

Can I take photos? It is not a good idea to cycle with one hand whilst taking photos. There will be dedicated time at the stops to take photos, off from the bike.

Do we stop en-route? You can expect to get off the bicycle regularly for water, taking photos, to enter the sites and to have a look around.

Is it safe? Sticking to traffic free areas and pedestrianized areas allows us to cycle through the city without having to cycle in heavy traffic. Although there will be times when we cycle on side roads where there is traffic, these are never busy. 

What about kids? If you are bringing young children (under 10 years old) then you will need to book a private tour.

Get in Touch!

Do not hesitage to give us a call. We are an expert team and we are happy to talk to you.

Customer care available 24/7

+39 327 538 7148

Click to Chat

Help@RideRoma.It